At BILSTEIN AUSTRALIA we do things a little differently. For starters, we take a great deal of care when we handle your personal information and we do so in line with the 13 Australian Privacy Principles (APPs) that can be found at the OAIC website (www.oaic.gov.au).
The main way we collect personal information is through you directly or through your authorised representative. That is, when you visit us at www.bilstein.com.au and submit your personal information or request your personal information to be used (i.e. by subscribing to an email newsletter).
We sometimes collect personal information from a third party or from a publicly available source, but only if:
Your personal information may be collected through the following services that are used on our website:
We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, the Freedom of Information Act 1982 (FOI Act), and only when it is necessary for or directly related to such purposes.
We only use personal information for the purposes for which we collected it – purposes which are directly related to one of our functions or activities that on the whole create a better user experience for you at www.bilstein.com.au.
We do not give personal information about an individual to any government agencies, private sector organisations or anyone else unless one of the following applies:
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.
BILSTEIN AUSTRALIA is bound by the Australian Privacy Principles in the Privacy Act. We care about our users and do everything we can to adhere to the 13 Australian Privacy Principles as per the OAIC guidelines.
For further information contact us at [email protected] or alternatively you can write to us at BILSTEIN AUSTRALIA, 455-463 Princes Highway (cnr Railway Road), Sydenham , NSW, 2044.
What to read first
We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
What we collect from you
User contact forms
When you fill out a contact form wishing to get in touch with us, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.
When you sign up with us and create a login with us
When you sign up to our website using your personal details, we will collect this personal information so that your user preferences are stored when you come back and login.
If you contact us for any technical, product or other website related support, we may retain that information on record so as to process your request as well as for training purposes. Such information may include the transcript, emails or other information which was relayed by you and BILSTEIN AUSTRALIA throughout the support request process.
What we collect from your online activity
www.bilstein.com.au may collect, use and/or share your location data so as to provide you with location-based services. Please be aware that your location data may only be tracked through an opt-in process which most browsers and devices will notify you of. No location data will be collected without your authorisation being provided.
What we collect and receive from others
We may also collect personal information from other companies that are able to disclose it to us as this information is received in line with their privacy policies.
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 - use and disclosure of personal information):
When it comes to direct marketing, no one likes being spammed. At BILSTEIN AUSTRALIA, we may use your personal information to send you advertising that is customised to your interests, characteristics or general location.
Opt-out: As with all direct marketing correspondence that you receive from us via email, there is always an unsubscribe button or link located at the bottom of the email. With this you can manage which messages you receive from us.
We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us via [email protected].
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at [email protected].
When no longer required or requested by you, all personal information is destroyed in a secure manner.
At BILSTEIN AUSTRALIA, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at [email protected], or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at [email protected] or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: [email protected]
Telephone: 1300 363 992
Fax: 02 9284 9666
We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:
Email: [email protected]
Address: BILSTEIN AUSTRALIA, 455-463 Princes Highway (cnr Railway Road), Sydenham , NSW, 2044